Our Vision, Values & Mission

A world where everyone loves their IT and our whole team loves coming to work… in short, ecstatic clients, ecstatic team!

Our vision is aspirational, as all visions should be! We want all our clients to love their IT as well as everyone in the Grace Solutions team to love the work they do and being part of our company. Two sides to the same coin and this is fundamentally how we measure our success.

We want you to love your IT, to consider it an asset that underpins and empowers your goals and not a cost that is holding you back. We can only do this through:

1. Partnership – we need to build a deep understanding of you and your goals so we can search for the right solution for you.
2. Trust – we know this takes time and effort and can only be built on complete transparency and communication.
3. Expertise – we need to have market leading technical knowledge and understanding.
4. Products – we have an extensive catalogue of high-quality product choices.
5. Service – we aim for excellence in everything, underpinned by continual improvement.

These steps are underpinned by our core values we live by:

• • Excellence
    • Be proud of the service we deliver and the impact we make.
    • Be technical leaders, knowledgeable, professional, efficient, and passionate.
    • Always look to improve, challenge the status quo.
  • Transparency
    • Understand and focus on the best interests of our clients, their culture and current/future goals.
    • Communicate with everyone genuinely and completely.
    • Never compromise our values.
  • Purposeful
    • Be bold, take the initiative.
    • Innovate, be creative.
    • Be deliberate in everything.
  • Caring
    • Always be asking “how can I help?
    • Be the best version of yourself.
    • Commit to the success of those we meet.

Ultimately our mission in our day to day lives is:

To help you to achieve your goals by crafting aligned, best-value tech solutions that are simple, secure, sustainable, and underpinned by exceptional service.

We hope you see these values and intentions in your interactions with us as we work with you towards your goals; and our vision – for you to love your IT!