We’re delighted to announce we are the Customer Service Champion runner up in the 2023 SuperOps MSP Awards! While our primary source of feedback will always be our clients, it is fantastic to receive recognition that what we’re doing is positive.
“Ecstatic clients…ecstatic team” is the core of our vision at Grace Solutions. More fully it’s “A world where everyone loves their IT and our team loves coming to work”.
Everything about our business is crafted to completely deliver this vision. Underpinned by our values of Excellence, Transparency, Purposeful and Caring, we apply these as a framework to every decision, every discussion, every proposal generated, every service designed, every client interaction and every partnership. If all the values are not clearly delivered, then we must review – if it conflicts with any of the values, then we will reconsider.
We incorporated this vision into the business name – Grace Solutions – where grace is the concept of “receiving more than is merited”. We aim to go beyond normal expectations and our real time, website client satisfaction survey shows that we really do “walk the walk”.
The success of our clients is at the heart of everything we do, with everything done to help them fulfil their goals. We view their technology as the fuel that drives their success and never stop striving to do better. Continual improvement is a core business activity, and we will not be satisfied until every client is “ecstatic”.
“SuperOps.ai is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.ai is packed with all the features that a modern MSP needs, including projectAny planned move, addition, deletion, reconfiguration over 2hrs. This is new functionality – like a new account / new software / new hardware – and is planned in advance. If it’s planned to take less than 2 hours then it is a Change. Included in plans: None More management and IT documentation. SuperOps host their own awards with 10 categories and their judges decide on the winners, runners up and any special mentions.”