We provide:
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- Leading IT services at prices that are transparent, fair and demonstrate clear value.
- Fixed prices for standard work, such as PC installation or website design, and capped price proposals for anything more bespoke.
- Detailed timesheets that show everything that we’ve done for you, chargeable and non-chargeable.
- Free account management and pre-sales support (including simple advice and chatting!!).
- Time logging to the nearest minute – no rounding to the nearest hour or minimums.
We do not charge for work that is unsuccessful (unless against our advice!).
Standard Hourly Rates
Support typically covers full lifecycle from purchasing/installation, configuration and maintenance to migration and decommissioning.
Rates excl VAT.
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- 2024 Ad-hoc Support (Weekdays 7am to 7pm) £119.75.
- All support – desktop, server, network, cloud service admin, vCIO, consultancy and travel.
From 2022, we have moved to a simpler, single hourly rate for ad-hoc support, during business hours, as well as travel. As before, there are separate prices for out of hours working.
Price Changes
We review our costs and prices annually for a couple of reasons:
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- We always aim to deliver the very best levels of client support, with continual improvement of our products and services, whilst continuing to operate as a sustainable business.
- We have a policy of not letting staff salaries fall as a result of inflation.
Our next review will be October 2024, with any price changes implemented from January 2025.